Being happy with your purchases is important to you!
You may return unwanted items within 14 days of delivery.

Returns Policy

If your item arrives faulty and you wish to exchange for a 'like' item or you wish to obtain a refund
please follow the simple instructions listed below. All returns are subject to terms and conditions.

  1. All returned items must be received in the same condition they were sent, including all packaging, for resale purposes.

  2. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

  3. Please ensure that your packaging to return the items is properly padded and secure before sending it back to us.

  4. Please use either Royal Mail or a signed-for parcel delivery service such as Hermes, this ensures the safe arrival of your return to us.

  5. IMPORTANT: Please include your Full Name, Address including postcode and Order Number with your return. This information is required to speedily process your exchange or refund

  6. Please state whether you would like to exchange (subject to stock availability) or receive a refund on the document containing your address and order details.

  7. Please send your returns to A.W. Trading Returns, 3 Church Road, Stambourne, Halstead, Essex, CO9 4NP.

  8. All costs to return an item to us are paid by you.

  9. All returns are examined for resale and all refunds are processed within 5 to 7 working days. As we cannot provide you with a refund via your original payment method (for security) we will provide you with a refund by cheque, which you will need to deposit into your bank account and allow the appropriate clearance time for funds to become available to you.

  10. Subject to the above conditions your exchange will be actioned within 2 working days and despatched for delivery within 3 to 5 working days, as standard with our service.

  11. Subject to the above conditions your refund will be processed within 5 to 7 working days.

  12. Our returns policy is subject to change without notice and is purposely defined to be fair to all customers.

  13. Our returns policy does not affect your statutory rights.

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